[Download] "Customer Service in Libraries" by Charles Harmon & Michael Messina * eBook PDF Kindle ePub Free

eBook details

Title: Customer Service in Libraries
Author : Charles Harmon & Michael Messina
Release Date : January 13, 2013
Genre: Language Arts & Disciplines,Books,Professional & Technical,Education,
Pages : * pages
Size : 4492 KB

Description

In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.