(DOWNLOAD) "Customer Care" by Pat Gannon-Leary & Michael McCarthy * eBook PDF Kindle ePub Free

eBook details

Title: Customer Care
Author : Pat Gannon-Leary & Michael McCarthy
Release Date : January 15, 2010
Genre: Education,Books,Professional & Technical,Language Arts & Disciplines,Reference,
Pages : * pages
Size : 8285 KB

Description

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.Dual use – reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services